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Frequently Asked Questions

How is MyWellSteps different from other programs and solutions out there?

MyWellSteps is based on science made simple. The founders of MyWellSteps are recognized researchers and have applied the best available science in building the MyWellSteps solution. If you engage, you will change. That change will bring a higher quality of life.

Does MyWellSteps promote any powders, pills or potions for good health?

No, we promote healthy lifestyle choices that are simple and sustainable.

MyWellSteps will help you make lifestyle choices that are based on good science.

Is MyWellSteps just another weight loss program?

NO! It is much more than a weight loss program. SimpleStepsToday is about sustainable weight loss and is focused on helping people change their eating and activity behaviors for life. Not only will you lose weight along the way, but you will keep it off.

How much does it cost?

The program is currently FREE!

How can I pay?

When you join, you can pay with your VISA, MasterCard, Discover, or American Express card or use your PayPal account.

No risk guarantee, what does that mean?

That means if you are not completely satisfied with MyWellSteps, we’ll refund your money! It’s that simple.

With my membership, can other members of my family participate?

Sure! They are welcome to follow the same SIMPLE STEPS in the program that you do.

They can read the books, set goals, and experience the same overall improvement in health that you do! If they would like to track their own progress and receive their own program materials, then they may want to think about registering themselves.

When can I start?

As soon as you register with us, you can get started right away!


Do I need to visit with my doctor first?

You should see your doctor before you start this program if you:

  • have ever been told that you have a heart condition
  • feel pain in your chest when you participate in physical activity
  • have chest pain when you are not physically active
  • lose your balance because of dizziness
  • ever lose consciousness
  • have a bone or joint problem that could be made worse by physical activity
  • are currently taking drugs for your blood pressure or heart condition
  • know of any other reason why you should not participate in physical activity

How long will it take before I start to notice improvements in my health?

You should start to see small changes in your health after about 6 weeks, however results vary from one person to another. Focus on how you feel, and celebrate the small successes!

What are the REQUIRED browser settings for using this site?

This site is optimized for use on the following browsers:

  • Internet Explorer 7.x and 8.x(Windows)
  • Firefox 5.x (Windows/Mac OS X)

To upgrade your browser, please see the links below:

We recommend leaving cookies and javascript enabled while browsing our site. Disabling cookies and/or javascript may interfere with your overall site experience. Cookies allow us to save settings such as your username and what you've placed into your cart. We use javascript elements within the site to provide you with a more intuitive and interactive experience.

Parts of the site contain elements of Flash, a free plug-in that is included with most browser installations. If you do not have Flash installed on your system and would like to install it, please visit Adobe's website at http://www.adobe.com/products/flashplayer/ to download it.

Some of our documentation is in Adobe Acrobat format, a free reader available from Adobe. If you do not have the Free Adobe Acrobat Reader, please visit Adobe's website at http://www.adobe.com/products/acrobat/readstep2.html to download the Free Acrobat Reader.

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Logging In

I lost my password. How can I retrieve it?

If you are having trouble remembering your password, click "forgot login" located at the upper right top of your screen. You will be prompted to enter your username (the e-mail address you used to register with us). Your password will be e-mailed to you within two hours.

If you no longer have access to the e-mail address last registered on your account, you will be unable to retrieve your password online. Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

I'm typing in my password correctly, but I keep getting an error.

Your password is case-sensitive and must be entered in exactly as it was recorded (an upper case "A" will be treated differently than a lower case "a"). Make sure your CAPS LOCK key is turned off. If you are still having problems, you can have your password e-mailed to you.

I lost my username? How can I retrieve it

If you no longer have access to your username or cannot remember, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it